Frequently-asked questions

Our Products

Products currently available on this website are made using carefully selected vintage treasures, predominantly buttons, it is impossible to know the full details of the materials used in the manufacture of these due to unknown source of origin but are described to the best of our ability. The items are then set in individually hand crafted sterling silver settings, this is the material generally worn next to the skin and therefore is unlikely to cause irritation.

Silver will tarnish over time and can be cleaned with a soft cloth and with any off the shelf silver cleaning product. When cleaning make sure any solution is used just on the silver areas as often other areas are more delicate and may be damaged by cleaning solutions.

Payment

Secure payments are made via Paypal when purchasing through our website  Once payment has been authorised you will receive a confirmation email. All orders are subject to acceptance and availability of the the item you require

Shipping

Items in stock will be dispatched the following day from your order. Shipping within the UK is free, items are sent recorded delivery through Royal Mail requiring a signature on delivery, please ensure someone will be able to do so. Recorded delivery takes on average 2 to 3 working days though Royal Mail do not guarantee this timescale. If an item is required urgently please contact us to arrange next day delivery (providing item is in stock) and we will advise on charges for this.

Please note:  Special orders and commissioned pieces usually take approx 4 weeks

Returns

Items you are not 100% happy with can be returned within 7 working days. These must be sent recorded delivery and return postal charges are the responsibility of the customer. A refund will be issued through the original method of payment minus postal charges. Goods must be returned in the condition they were issued and in the original packaging to avoid damage in transit. Returns should be sent to:

Vivienne Ridley Brass Monkeys 109 Portland Road Hove BN3 5DP

Products

We aim to describe the products as accurately as possible, items may not be shown as exact size and variations occur depending on the device they are viewed from. Our products are all handcrafted so  slight variations from images may occur.

Sizing

Chain length is given on each necklace.

Ring sizes are stated and generally these can be made larger (up to 3 sizes) but not smaller. This chart may well be helpful before you make your purchase

size chart

For smaller size options or anything that you are not certain about regarding sizing or options in smaller sizes please contact us.

Commissions

Please contact us regarding this, we are always very happy to talk through options and ideas to create a piece that is specifically made to your requirements.

Gift Wrapping

If you are purchasing an item as a gift and would like us to add a message and gift wrap the item please email us at the time of purchase and we will be more than happy to make it extra special.

Contact

Vivienne Ridley  Brass Monkeys 109 Portland Road Hove BN3 5DP

hello@vivienneridley.co.uk

07930308394